ABY Medical Courier Privacy policy
At ABY Medical Courier (“ABY,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of the information we handle. This Privacy Policy explains how we collect, use, share, and protect information when you interact with our website, request services, or use our courier services.
1. Information We Collect
We may collect the following types of information:
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Contact and Account Information: Name, email address, phone number, company name, and business contact details when you request a quote, create an account, or communicate with us.
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Shipment Information: Pickup and delivery addresses, reference numbers, shipment descriptions, and other details needed to complete deliveries. We do not collect or store Protected Health Information (PHI) through our website.
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Usage Information: IP address, browser type, pages visited, and other technical data collected automatically through cookies and similar technologies on our website.
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Payment Information: We do not store payment card details. Payment processing is handled by third-party providers.
When handling medical shipments, any Protected Health Information (PHI) remains with the client/shipper. We primarily use reference numbers and shipment identifiers provided by the client.
2. How We Use Your Information
We use the information we collect to:
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Provide and improve our courier services (including pickup, delivery, tracking, and documentation).
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Communicate with you about your shipments, quotes, and account.
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Respond to your inquiries and provide customer support.
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Comply with legal and regulatory obligations.
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Improve our website and services.
3. How We Share Your Information
We may share information in the following situations:
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With independent contractors and drivers who assist in providing delivery services.
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With healthcare facilities or businesses as necessary to complete deliveries.
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With service providers who help us operate our business (e.g., website hosting, payment processing).
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When required by law or to protect the rights, property, or safety of ABY, our clients, or others.
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In the event of a business transfer (merger, acquisition, or sale of assets).
We do not sell personal information to third parties for marketing purposes.
4. HIPAA Compliance
When we handle shipments that may contain Protected Health Information (PHI) on behalf of covered entities, we act as a Business Associate and adhere to the requirements of the HIPAA Privacy, Security, and Breach Notification Rules. We maintain appropriate safeguards and do not store PHI on our website or digital systems. A separate Business Associate Agreement may be executed upon request.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. We are not liable for any data breach caused by factors beyond our reasonable control to the fullest extent permitted by the law.
6. Your Rights and Choices
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information
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Opt out of certain data processing
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.
8. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
ABY Medical Courier
Email Address: info@abymedicalcourier.com
Mailing Address: 450 S. Orange Ave. STE 300. Orlando, FL 32801